The URL can be used to link to this page

Home My WebLink AboutR-2110 - Adopting the recommendations of the Marysville Economic Development Land use and permitting subcommittee"...(!e-.'!:/-J1.A-- ~"~ CITY OF MARYSVILLE Marysville,Washington RESOLUTION NO.a [I 0 A RESOLUTION OF THE CITY OF MARYSVILLE ADOPTING THE RECOMMENDATIONS OF THE MARYSVILLE ECONOMIC DEVELOPMENT LAND USE AND PERMITIING SUBCOMMITIEE. WHEREAS,the City Council of the City of Marysville is interested in promoting quality economic development that will provide benefit to its citizens and community: WHEREAS,the City Council has completed an economic development strategy to address key topical areas and goals, and has created various subcommittees to address these areas including 1) Image and Identity, 2) Land Use &Permitting,3) Business Attraction and Retention,4)Tourism and Recreation and 5)Workforce Education and Development. WHEREAS,the Land Use and Permitting subcommittee has forwarded a series of recommendations to the Council relating to the Community Development Department that it believes will result in improved customer service and performance within the Department which will ultimately result in a more attractive business climate within the city of Marysville; NOW THEREFORE BE IT RESOLVED,by the City Council of the City of Marysville, Washington as follows: 1.The attached committee report and recommendations are to be implemented by the Community Development Department. 2. The Community Development Director is directed to monitor performance and report results and progress to the City Council and Land Use and Permitting Committee.An annual written report will be produced for distribution to the Council and public on permit timelines and turnarounds. Passed by the City Council and APPROVED by the Mayor thisJ6 ~ay of IJ~,2003.• CITY r;;pR~SV)j-~E BY C{/tul~ MAYOR Att~ By ~~ I City Clerk Approved as to form: By .LL4.ez-J!C uv~ City Attorney ., Mayor, council and administration need to establish and communicate clear priorities for the Community Development Department.Adequate resources need to be allocated to allow department to accomplish priorities set forth in Resolution 2100. Committee Recommendations to Council The Community Development Department needs to commit to the following values: •Superior customer service •Continuous improvement • Fun • Solve problems rather than throw up roadblocks • Hard work and productivity • Quality and value • Respect,honesty and integrity Superior Customer Service This will be a key element of Marysville's regulatory reform effort. None of the other steps will yield success unless an improved customer service ethic is instilled in the staff members. This will require several elements: • Identify permit applicants as your customers who need assistance and guidance.Permit applicants must be treated just like other businesses must treat their customers. •Superior customer service involves prompt communication and response to questions. Set a goal of responding to all customer service questions within 24 hours. 1 .'• f •Establish turnaround times, and make individual staff members responsible and accountable for maintaining the permit application turnaround times for their assigned projects. • Establish a work ethic in which delays are considered just as unacceptable to staff as they are to the permit applicants,and in which the customer concerns and needs actually matter. • Establish guidelines as to when enough review is enough review. As an example, in other cities like Renton that implemented effective regulatory reform, this took the form of what was called "the 80% rule."It was recognized that 80%of the time and effort was being dedicated to the last 20%of improvements in a project. Very often, this last 20% was subjective-improvements in the eye of the reviewer. They determined that expending 80% of the time and effort on the final 20%of the improvements was placing them in a situation in which the ends did not justify the means, both in terms of invested staff resources and actual value added to the project. They therefore established rules governing at what point in the review process new review comments would no longer be accepted or new information requested (unless there was a demonstrated major unforeseen need, and in these cases the reviewer would be taken to task for not foreseeing this need earlier in the review process). •Establish staff accountability:Meeting turnaround targets is an important element of the staff member's annual performance review. Continued failure to meet these targets could subject the staff member to corrective actions. 2 ~--------------------------------------- ! ., •Establish a sense of staff advocacy for the permit they are reviewing. Create an approach in which staff uses their skills to resolve problems and becomes solution oriented in their communications with permit applicants. Continuous Improvement • Create a culture where we are always seeking to improve. • Set high goals that support department objectives. • When these goals are met, celebrate. • While celebrating, begin to think about what the next goal is so that the following day we are back on the job looking for more improvement. • Create an environment in which it is unacceptable to say "But this is how we've always done it." Fun • All this hard work and accomplishment will happen faster and better in an atmosphere that is fun. • Place heavy emphasis on celebrating when milestones, or even a big deadline, are met. •"Find things to celebrate." •Celebration needs a budget item. Solve problems rather than throw up roadblocks •Staff needs to be a partner in finding solutions with the applicant. • Suggest solutions instead of merely saying the proposal can't be done. 3 ------------------- ., -----------------~~ Hard work and productivity • Strive to create as productive a work environment as possible to make the best use of resources. Refer to the 80/20 Rule: In general, 80%of the work is done in 20%of the time. •Eliminate bottlenecks and time-wasting practices. Quality and value • Create an atmosphere that rewards those who get the job done in a manner that considers quality and value of service.Following each review and permit phase, a customer comment card should be provided to applicants to provide feedback to the department director on employee service and response during the permit process. • Remember: Someone ultimately pays for the product other than the applicant. Homebuilder passes costs on to the Homebuyer Commercial Developer passes cost to Tenant,who passes it to the Customer Respect Treat all players with respect while demanding an adequate level of respect in return. "No one deserves to be abused." 4 ---------------- Specific Recommendations I. Create a thorough pre-application process to provide accurate information that meets the needs of the specific customers and addresses the goals of the city. 2. Senior level staff accepts applications and checks for completeness. 3. Processing costs a. Make sure that fees cover costs. b. Make sure that applicants get what they pay for. Minimize interruptions and maximize productivity. c. The city should consider measures to address peak permit and plan workloads such as overtime and outsourcing in order to continue to meet turnaround targets. 4. Processing goals a. Set goals for processing and strive to improve. b.Monitor data continuously. c. Post and publicize data. 5. Letter of completeness a. Predictable. b. Date-specific. c. See examples of Renton's letter of completeness (Appendix A). 6. Establish deadline for comments andnew information request as per Renton. 7. Be solution oriented. 8. Follow-up report card from applicant directed to Community Development Director- monitor and save. 5 9.Merit system for staff performance tied to quantitative criteria that support the overall objective. 10.Ensure sufficient staff and resources to achieve mission. 11.Consider incentives to encourage commercial development. a.Pre-submittal fee applied to overall application fee once application is received. b. Tiered traffic impact fee system for downtown developments. c.Advance environmental reviews for targeted areas performed by the City. 12. Mayor, council,administration,management and staff need to have the courage, fortitude and commitment to stay the course as the changes are implemented.Change will be met with opposition, no matter how worthwhile. 6 Appendix A 7 l .. .~. ~~;~J :;£"';v.,~-[l--~ Jess.Tanner.Mayor CI'l'~OF RENTON PlanninglBuildinglPublic Works Department Gnu ZImmerman P.E..Administrator February 11,2000 . Mr. CurtTaylor Dodds Engineers,Inc. 4205 _148 Ul Averiue NE,#200 8eilevue.WA 98007 SUBJECT;.Bultar Property . Project·No.LUA-oo-016,PP,E:CF DearMr.Taylor: The Development Planning Section of the City of Renton has determined that-the sUbject application Is complete according to SUbmittal requirements end,therefore,Is accepted for review..:... n Is tentatively scheduled for consideration:llY th.e ·El)vlronmental·Review Commiltee on March 7, 2000.Priorto that review;you .willbe notified if any additional Information is required to continue processing your application: A PUblic Hearing will beheldbythe Renton Hearing Examiner at his regular meeting in the Counoil Chambers onthe seventh floor of City Hall,1055 South Grady Way,Renton. Washington,on April 4,2000,at 9:00 M.A to consider the proposed Preliminary Plat (PP).The applicant or representative(s)of the applicant is required to be present atthe public hearing.A copy of the staff report will be mailed to you one week before the hearfng.If the Environmental Determination is appealed,the "appeal will be heard as' part ofthIspublic hearing. Please contact me.at (425)430-7219,if youhaveany questions. Sincerely. Peter Rosen Project Manager cc: ,Sf Mr.Baljinder Bultar/Owner 1055 South Grady Way.Renton,Washington 98055 o4llo _ •.....• 7 ~"T";. S~""""l"""":- December 10,2001 ') CIT1l{""DFRENTON PlanninglBuildinglPublic Works Department Greg&ZImmerman P.E..Administrator 0.iIIf'f"8'/!-~~I~ I'II I (00 l Mr.Lafe Hermansen Core Design.Inc, . 4205 -14Slh Avenue NE#100 Bellevue.WA 98007 SUBJECT:Petersen Short Plat·..".".. ProjeCt No.LUMl1-150,SHPL-H,ECF.... DearMr.Hennansen: The Development Planning Section of the Cityof Renton has.detennined.that the subject application is complete according to submiltaLrequi,rements and,therefore,Is accepted for review..... The Environmental'RevieJoV Comri1itte~:lentatiyely schedules it for consideration on January 8,2002.Priorto that review,you wDl be notified If any additional Information Is required to continue proces-sing your application....... The date'of Tuesday.February 5. 2002 at 9:00 AM. has been set for a public hearing to review the above-referenced malter. The hearing,before Mr.Freel Kaufman,Renton Hearing Examiner,willbe held in the Council Chambers on the seventhfloorof City Hall, 1055 South Grady Way,Renton,.wA.The applicant or rllPresenlative($)of the applicant is req,!ired to be prel!ent at th'e public hearing.A copyof thestaffreportwill be mailed toyouoneweekbeforethe'hearing..'. .Please contactme;at (425)430.7219,If you have any questions. Sincerely, .4//7 / /''S'./t,!-(-'-''-;/~.._--- . 'Jason.E..RSrdan . Associate Planner ee: aewplallw Mr. &Mrs.Robert Petersen/Owners Mr.Thomas Foster 1055 South Grady Way - Renton.Washington 98055-=_. · . ~ID~.i'"\., JesseTanner,Mayor June 5,2002 Mr.Late Hermansen Core Design,Inc. 4205 -14a lh Ave.NE.Suite 100 Bellevue,WA 98007 CITY jF RENTON Planning/BuildmgrPublicworks Department Gregg Zimmerman P.E.,Administrator SUBJECT:.Piela Preliminary Plat Project No.LUA-02-06B.PP,ECF DearMr.Hermansen: The.Development Planning Section of tile City of Renton has determined that tile subject application is complete according to submntel requirements and,therefore,Is accepted for review. It is tent<Jtively scheduled tor consideration by the Envlronment<Ji Review Committee on July 2, 2002.Prior to that review.you will be notified if any additional information is required to continue processing your application. A PLlblic Hearing will be held by the Renton Heering Ex<Jminer in the Council Chambers onthe seventh floorofCityHall.on August 6, 2002,at 9:00 AMto consider the proposed Preliminary Plat.The applicant or representatlve(s)of the applicant is required to be present at the pUblic hearing.A copy of thestaff report will be mailed to you one week before the hearing.If the Environmental Deterrnlnation is appealed,the appeal will be heard as partofthis public hearirrq Please contactme,at (425)430-7382,if you haveany questions. Susan Fiala SeniorPlanner cc: L.Piele,B.Piele,R.Fifer,S.Hand/Owners T.Foster/Applicant 8cceplBnce:a0C'; 1055 South Grady Way-Renton,Washington 98055 ..:I:il._.AHEAD Of TR~cn.V:;; ., Me'l! .00II,-JesseTIlnncr.Mom CITY JF RENTON PlanningIBuildinglPublicWorb Department Gregg Zlmmennan P.E~Administrator October 31,2002 Mr.Thomas Foster 6450 Southcenter Blvd.,Suite 106 Seattle.WA 98188 SUBJECT:Honeybrooke Phase 4 ShortPlat Project No.LUA-02·110.SHPL·H,ECF ,.. DearMr.Hermansen:. The Development Planning Section oftheCityof Renton has determined that the subject application Is complete according to submittal requirements and,therefore.Is accepted for review, It is tentatively scheduled for consideratiol1 by the Environmental Revtew Committee on November 26,2002.-Prior to that review.youwillbe notified if any additional information is required to continue processing your application. A Public Hearing will beheldby the Renton Hearing Examiner at hisregular meeting In the Council Chambers on the seventh floorof CityHall,1055 South Grady Way,Renton, Washington.on Janl,)ary 7.2003 at 9:00 AM to consider the Short Pial. If the Environmental Determination Is appealed,the appeal will be heardas part of this public hearing. Please contact me.at (425)43Q.7219.if rou haveany questions. Sin~rely, /7fC~·Z;E.JO~. Associate Planner .';:'.,. co:Ben J.and Barbara J.Reid /Ownijls:Late Hermansen/Contact JOSS South Grady Way·Renton,Washington 98055 ~,..........__""'-"-.111\,,-...~~1~Nl(._t_...__AHEAD OP THE c;;uaVE ·. -c~ January 31. 2003 Lafe Hermansen Core Design.Inc. 4205148"'Avenue NE,SUite 100 Bellevue,WA 98007 Subject:Cedar Avenue Preliminary Plat File No.LUA.02·125,ECF,PP Dear Lafe: Thank you for your recent land use application for the above referenced project and your subsequent submittal of a revised roadway plan. The Fire Department has informally reviewed the roadway plan dated December 11,2002 and has determined that the secondary access to the plat Is acceptable as proposed. Comments have been made,however.that the proposed vertically stacked lots (i.e., lots 6 through 14. 33 through 37, 41 through 49) do not comply with the CIty's Subdivision Regulations. Specifically.these lots should be re-deslgned such that the orientation of the homes to be built on them are consistent with those that will contain homes facing the street. Please consider this when preparing the revised epplicatlon materials described below. In order to accept and process your submittal,the following items will be required: 1.Wetlands -According to the submitted Wetland Study Report and Mitigation Plan prepared by Talasaea Consultants dated October 24. 2002.wetland A is a 12. 211 square foot category J wetland.The wetland report states that this weiland is not subject to the City's Wetland Regulations under the applicability section of the code (RMC 4-~50.M.1.b).In order to review the wetland under this determination,detailed justification as to how the weiland satisfies the criteria specified under RMC 4-3-050.M.1.b must be provided.It is likely that the Administrator will require the independent review of this request by the City's on-eall wetland biologist consultant. 2. Revised Plans -Please submit the appropriate number of copies of the Preliminary Plat Plan (12),Grading and Utility Plan (5), and Road Profiles (5. if necessary)that have been revised to be consistent with the modified roadway plan and the suggested lot reconliguratlon.In addition,revised PMT reductions and color display maps of the new plans will be necessary. At.this time your land use appllcallon has not been accepted as complete.The items listed above will need to be addressed in order to accept and initiate the review of your proposal.Should you have any questions regarding this correspondence.please contact me at (425)430.7270. Sincerely, Lesley Nishihira Project Manager cc:Jennifer Henning,Principal Planner File -------------------------------------------, ,... ~~f( .iIL';'I'.'-~'. JesseTanner.Mayor .March 19,2003 Late Hermansen Core Design.Inc. 14711 NE 29th Place,Suite 101 Ballevue,WA 98007 rCJITY JJF'JRENTON PlanningiBuildinglPublic Works Department Gren Zimmertllan P.E.,AdmInistrator SUBJECT:cedar Avenue PrelimInary Plat LUA-Q2-Q125,PP,ECF Please contact me,at (425)430-7270,If yciu haveany qIJestions. .. Dllar Mr.Hermansen: The Development Planning Section oftheCityof Renton has determined thatthe subject application is complete accordIng to submittal requirements and.therefore.is accepted for review.' This project Is tentatively scheduled'for conslderanon by the Envfrorimental Review COmmittee on April 15,2003.: A Public Hearing will be heldby the Aenton Hearing Examiner at his regular meeting in the Council Chambers onthe seventh floorofCity Hall,1055 South Grady Way,Renton, Washington,on May 13, 2003 at 9:00 AM to consider the Preliminary Plat.If the Environmental Determination is appealed,the appeal WIll be heard as part of this public hearing.Priorto that review,youwill be notified if any additional information is required to continue processing your application.~~o.,l.N"""~0,..,) MkI 2--1 ~r 'DVlE;~ ~-...I..--I......xi:{,CU,.rrl--1 vr Sincerely, tk'J.~ Lesley NIShlh'tJ Senior Planner co: Dr.Baljinder &Rashpal Butter/Owner Dale Millerll'arty 01 Record AHEAD 0.1''l'H8 cuaVE