HomeMy WebLinkAbout1169 - Snohomish County - Agreement - Network connectivity between City & CountyCOUNTY DEPARTMENT: Information Services
CONT ACT PERSON: Gage Andrews
ADDRESS: 3000 Rockefeller Ave. Everett, WA 98201
TELEPHONE/FAX NUMBER: (425) 388-3703 I (425) 388-3999
PUBLIC AGENCY: City of Marysville
AGENCY CONTACT PERSON: Worth Norton
ADDRESS: 1049 State Avenue
Marysville, WA 98270
TELEPHONE/FAX: (360) 363-8029 I (360) 651-5033
PROJECT: Information Technology Services
AMOUNT: As specified in Supplemental Work Orders
Not to exceed $50,000 for the five (5) year life
of the Agreement
FUND SOURCE: City of Marysville
CONTRACT DURATION: Five (5) Years from date of Contract
Execution
INTERLOCAL AGREEMENT BETWEEN THE CITY OF MARYSVILLE AND
SNOHOMISH COUNTY TO PROVIDE INFORMATION TECHNOLOGY SERVICES
.THIS AGREEMENT BETWEEN THE CITY OF MARYSVILLE AND SNOHOMISH
COUNTY TO PROVIDE INFORMATION TECHNOLOGY SERVICES (the "Agreement") is
made and entered into as of this ~day of rn~~ , 2015, by and between Snohomish
County , a political subdivision of the State of Washington , through its Department of
Information Services Information Services (the "County" or "SCDIS"), and the City of
Marysville, a Washington municipal corporation ("COM").
Inter local Agreement between Snohomish County and the City of Marysville
Page 1
ORIGINAL
(
RECITALS
WHEREAS, this Agreement is made pursuant to the authority granted by Chapter 39.34
RCW, the Interlocal Cooperation Act; and
WHEREAS Chapter 2.350 of the Snohomish County Code (SCC) provides for SCDIS to
provide information services, information processing, proprietary software and purchased
services to public agencies and cash-on-delivery customers; and
WHEREAS COM is a "public agency" as that term is defined in SCC 2.350.020(13) and
RCW 39.34.020;
WHEREAS, COM requires supplemental information technology services in order to
connect to Washington State and Regional Information Systems and may, in the future, require
specific, yet to be identified information processing systems and services.
AGREEMENT
NOW, THEREFORE, in consideration of the respective agreements set forth below and
for other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the SCDIS and the COM agree as follows:
I. Scope of Information Services:
a. SCDIS will provide information technology goods and information processing
services according to Supplemental Work Order (SWO). Each SWO shall be executed
by the County Executive, or his designee, and an authorized agent for COM, and
subject to the general terms and conditions of this Agreement. Each SWO will include
a description of the specific services to be provided, the term, and the costs of such
service from quotation or from the published rate or fee schedule, and any other terms
or conditions applicable to that service.
b. The scope of information technology goods and information services to be provided
are limited to the following:
Inter local Agreement between Snohomish County and the City of Marysville
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A. Provide up to two unit spaces in the Meet-Me-Room rack to mount the COM
network equipment in the SCDIS data center, and
B. Provide for four cross-connects to connect to other agencies or services
located in the SCDIS data center, and
C. Other functions as may be mutually agreeable.
2. Treatment of Assets. Computer application programs and other software systems furnished
to COM by SCDIS are furnished on an "as is" basis with no representations or warranties
regarding use or results including any warranties of merchantability or fitness for a
particular purpose, unless indicated in an SWO for service.
Title to all property furnished by SCDIS shall remain in SCDIS. Title to all property
purchased by the COM for which COM is not reimbursed by SCDIS shall remain in COM.
Title to all property purchased by COM for which COM is reimbursed by SCDIS and is
used as a component of services provided under this Agreement shall pass to and vest in
SCDIS upon completion, termination, or cancellation of the relevant SWO or this
Agreement.
Any property of SCDIS furnished to the COM shall, unless otherwise provided in this
contract, or approved by SCDIS, be used only for the performance of this Agreement or a
SWO. The COM shall be responsible for any loss or damage to SCDIS property that
SCDIS furnishes to the COM.
If SCDIS property is lost, destroyed, or damaged, the COM shall immediately notify the
SCDIS and shall take all reasonable steps to protect the property from further damage.
3. Surrender of Property. The COM shall surrender to SCDIS all property of SCDIS upon
completion, termination, or cancellation of this Agreement. Conversely, SCDIS shall
surrender to COM all property of COM upon completion, termination, or cancellation of
Inter local Agreement between Snohomish County and the City of Marysville
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this Agreement.
4. Time of Performance. Pursuant to RCW 39.34.040 this Agreement shall become effective
upon signature by both parties and either (a) listing of the Agreement by subject on either
party's web site or (b) recording of the Agreement with the Snohomish County Auditor.
The Agreement shall remain in force for a period up to five (5) years, unless terminated
earlier by either party upon ninety (90) days prior written notice to the other party.
5. Compensation: COM may request an estimate or quotation of cost for proposed
information technology goods or information processing services from SCDIS. Specific
agreements addressing costs, term, schedules, and other factors will be described in an
associated SWO developed from initial estimates or quotations.
COM will pay SCDIS for services provided hereunder and as set out in SWOs.
Charges for information technology, goods and information processing services under this
Agreement shall be based on the current published rate or fee schedule of the SCDIS in
effect on the date of execution of this Agreement, unless the specific quotation described in
the SWO provides otherwise. Unless the SWO provides for a fixed rate or a different
methodology to change a specific rate and/or fee, Rate and Fee schedules are subject to
change at the discretion of the SCDIS, and shall be effective sixty (60) days after written
notice of change is provided to the COM, postage paid in the US mail.
The SCDIS will submit an invoice, or advice of charge, to COM annually for the monthly
recurring costs of the services outlined in the SWO. Payment is due in full upon receipt of
the invoice by COM and becomes delinquent thirty (30) days thereafter.
A late payment fee may be applied to any remaining balance sixty (60) days after receipt of
invoice. Late payment charges, if any, will be imposed on the unpaid balance at a rate of
one percent (1 % ) per month. SW Os with balances more than ninety (90) days past due may
be terminated and services discontinued. Amounts disputed by the COM under the Section
Interlocal Agreement between Snohomish County and the City of Marysville
Page4
7 of this Agreement are not subject to late payment charges.
6. Obligations of COM are as follows: As to all new COM acquisitions of any information
technology equipment, software or systems to be serviced by SCDIS under this Agreement,
COM shall undertake such acquisitions in accordance with guidelines, standards or
procedures established by SCD IS and shall secure written concurrence for any such
procurement from the County Executive or his/her designee.
COM shall make payment to SCDIS of all submitted invoices or advices of charge pursuant
to Section 5 of this Agreement.
7. Mutual Covenants: COM will promptly notify the SCDIS in writing of issues regarding
invoices, or of services which COM believes do not conform with the agreed upon terms of
this Agreement and/or SWO, within thirty (30) days of receipt of invoice or performance of
services whichever occurs later. Failure to give written notice within thirty (30) days after
receipt of invoice or performance of services constitutes waiver of any objection to services
or mv01ces.
The parties shall attempt to resolve any issues arising under this Agreement and/ or any
applicable SWO through negotiation and consultations. If that fails, the parties will seek to
resolve disputes through the aid of a mutually selected, independent third party.
This Agreement may only be modified by a written amendment effective upon execution by
both COM and SCDIS. SWOs may only be modified by written agreement of the parties.
Both parties understand the SCDIS retains discretion regarding the operation and allocation
of the aggregate information processing capacity at its disposal, including the capacity
covered by this Agreement. SCDIS agrees to allocate sufficient capacity to meet COM's
processing requirements as of the execution of this Agreement.
8. SCDIS Review/ Approval: Upon submittal of any request to execute a SWO or to perform
Interlocal Agreement between Snohomish County and the City of Marysville
Page 5
optional services under any executed SWO, SCDIS may, following review by the SCDIS,
agree to perform such work or reject it, or request such modification or additions as it
deems appropriate;
At the outset of performance of each SWO, or during performance of the SWO to the extent
the same is modified by the Parties, SCDIS will either accept or reject COM systems and
services as listed in the SWO. SCDIS will not bill COM until SCDIS has accepted service
and/or system delivery responsibility. COM is not required to pay for services or systems
until SCDIS accepts delivery responsibility for those services and/or systems.
9. Access to Books/Records: Each Party may, at reasonable times, and upon prior notification
inspect the records of the other party relating to performance of this Agreement. SCDIS and
COM shall keep all records required by this contract in accordance with statutory archival
requirements.
10. Indemnification and Hold Harmless: Subject to the liability limitation stated in Section 11
of this Agreement, COM shall hold harmless, indemnify, and defend, at its own expense,
SCDIS, its elected and appointed officials, officers, employees and agents, from any loss or
claim for damages of any nature whatsoever, arising out ofCOM's performance of this
Agreement, including claims by COM's employees or third parties, except for those losses
or claims for damages solely caused by the negligence or willful misconduct of SCDIS, its
elected and appointed officials, officers, employees or agents.
Subject to the liability limitations stated in Section 11 of this Agreement, SCDIS shall hold
harmless, indemnify, and defend, at its own expense COM, its elected and appointed
officials, officers, employees and agents, from any loss or claim for damages of any nature
whatsoever, arising out ofSCDIS's performance of this Agreement, including claims by
SCDIS employees or third parties, except for those losses or claims for damages solely
caused by the negligence or willful misconduct of COM, its elected and appointed officials,
officers, employees or agents.
Inter local Agreement between Snohomish County and the City of Marysville
Page 6
Subject to the liability limitations stated in Section 11 of this Agreement, in the event of
liability for damages of any nature whatsoever arising out of the performance of this
Agreement by COM and SCDIS, including claims by COM's and SCDIS's own officers,
officials, employees, agents, volunteers, or third parties, caused by or resulting from the
concurrent negligence of COM and SCDIS, their officers, officials, employees, agents and
volunteers, each party's liability hereunder shall only be to the extent of that party's
negligence.
11. Limitation of Liability: In no event will SCDIS or COM be liable for any special,
consequential, indirect, punitive or incidental damages, including but not limited to loss of
data, loss of revenue, or loss of profits, arising out of or in connection with the performance
of SCDIS or COM under this Agreement or any SWO hereunder, even if SCDIS or COM
has been advised of the possibility of such damages.
12. Compliance with Laws: SCDIS and COM shall comply with all applicable federal, state
and local laws, rules, and regulations in performing this Agreement. COM will comply with
SCDIS procedures and policies related to technology management and use of applicable
County systems, applications and services.
13. Non-assignment: SCDIS and COM shall not assign any of the rights, duties, or obligations
covered by this Agreement without the prior express written request and consent of each
party.
14. Conflicts between Attachments and Text: Should any conflicts exist between any attached
exhibit or SWO and the text of this Agreement, the text of this Agreement shall prevail.
15. Interlocal Cooperation Act (Chapter 39.34 RCW): The purpose of this Agreement is to
allow SCDIS to provide a variety of information technology services to COM as needed
over a five (5) year term. SWOs will be executed by both parties as necessary and will
describe the work to be done and their associated costs. The parties agree that no separate
Interlocal Agreement between Snohomish County and the City of Marysville
Page 7
legal or administrative entities are necessary to carry out this Agreement. The parties agree
that it is not necessary to appoint an administrator or joint board to oversee the
implementation of this Agreement. However, should a court of competent jurisdiction deem
such an administrator or joint board necessary for purposes of the Interlocal Cooperation
Act, Ch. 39.34 RCW, an administrator or joint board will be established by mutual
agreement of the parties. Except as expressly provided to the contrary in this Agreement,
any real or personal property used or acquired by either party in connection with the
performance of this Agreement will remain the sole property of such party, and the other
party shall have no interest therein.
16. Governing Law and Venue: This Agreement shall be governed by the laws of the State of
Washington and any lawsuit regarding this contract must be brought in Snohomish County
Superior Court, Washington.
17. Public Records Act: This Agreement and all public records associated with this Agreement
shall be available from the County for inspection and copying by the public where required
by the Public Records Act, Chapter 42.56 RCW (the "Act"). To the extent that public
records then in the custody of COM are needed for the County to respond to a request under
the Act, as determined by the County, COM agrees to make them promptly available to the
County. If COM considers any portion of any record provided to the County under this
Agreement, whether in electronic or hard copy form, to be protected from disclosure under
law, COM shall clearly identify any specific information that it claims to be confidential or
proprietary. If the County receives a request under the Act to inspect or copy the
information so identified by COM and the County determines that release of the
information is required by the Act or otherwise appropriate, the County's sole obligations
shall be to notify COM (a) of the request and (b) of the date that such information will be
released to the requester unless COM obtains a court order to enjoin that disclosure
pursuant to RCW 42.56.540. If COM fails to timely obtain a court order enjoining
disclosure, the County will release the requested information on the date specified.
Interlocal Agreement between Snohomish County and the City of Marysville
Page 8
The County has, and by this section assumes, no obligation on behalf of COM to claim any
exemption from disclosure under the Act. The County shall not be liable to COM for
releasing records not clearly identified by COM as confidential or proprietary. The County
shall not be liable to COM for any records that the County releases in compliance with this
section or in compliance with an order of a court of competent jurisdiction.
18. Severability: Should any clause, phrase, sentence or paragraph of this Agreement be
declared invalid or void, the remaining provisions of this Agreement shall remain in full
force and effect.
19 . Recording : The parties may file this Agreement with the Snohomish County Auditor
pursuant to RCW 39.34.040 or list the Agreement by subject on either party's web site .
"SCDIS" "COM"
SNOHOMISH COUNTY CITY OF MARYSVILLE
Gage Andrews, Director
Snohomish County
Department of Information Services
Approved as to Form Only:
/db,( a.. T/f;.1lffe ~ sf 1/2'15
Deputy Prosecuting Attorney
Interlocal Agreement between Snohomish County and the City of Marysville
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EXHIBIT A, SCDIS/ COM SW0-001-15
Supplemental Work Order (#SW0-001-15 COM)
Fiber Connectivity between the City of Marysville and SCDIS
This Supplemental Work Order (SWO) is executed between Snohomish County, through its Department
oflnformation Services (the "County" or "SCDIS "), and City of Marysville ("COM") pursuant to the
terms and conditions of that certain Interlocal Agreement between the City of Marysville and
Snohomish County to Provide Information Technology Services (IMA) dated as of S ·2(p. t\'
2015. The parties acknowledge they have read and understand the terms and conditions therein. All
rights and obligations of the parties shall be subject to and governed by the terms of the IMA. This
SWO sets forth the obligations of the parties with respect to SCDIS's provision of information services
to COM. This SWO also serves as the Service Level Agreement between COM and SCDIS.
1. Purpose: The purpose of this SWO is for SCDIS to provide COM supplemental information
technology services as specified in Appendix A.
2. Scope of Work: The specific services covered by this SWO include:
a. The "primary" items listed in Appendix A -Services Listing, attached hereto and by this
reference made a part of this SWO, and any item directly "associated" with the primary
items after acceptance by SCDIS, per terms of section# 1 of Attachment A of this SWO;
and
b. The "Basic Services" described in Appendix B, attached hereto and by this reference
made a part of this SWO.
3. Term and Termination: The term of this SWO is effective upon the date of execution by both
parties for the period of the IMA unless terminated upon written notification to the other party .
Either party may terminate this SWO upon ninety (90) day 's written notification to the other party.
In the event the IMA is terminated, this SWO shall also terminate on the IMA termination date.
4. Prohibited Use of Services: COM shall not use any service provided within this SWO in a manner
which SCDIS reasonably determines may adversely affect Snohomish County information systems,
or other Snohomish County customers, the integrity and operations of Snohomish County's business,
or Snohomish County's ability to provide services to other Snohomish County customers.
5. Authority to Monitor Services: SCDIS has the right, but not the obligation, to monitor any activity
and content associated with the use of the services. SCDIS may cooperate with law enforcement
agencies in any investigation related to the use of a Snohomish County Service and investigate any
complaint or reported violation of law or Snohomish County policies and take any action it deems
appropriate. Such action may include, but is not limited to , issuing warni ngs , suspension or
termination of a service, removal of materials on a Snohomish County-hosted web site, and
disclosure of information to law enforcement agencies, including but not limited to user contact
details , IP addressing and traffic information, usage history and posted content, in response to
requests SCDIS reasonably deems to be legally enforceable.
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EXHIBIT A, SCDIS/ COM SW0-001-15
6. Resale of Snohomish County Services: COM shall not resell or provide free of charge any service
to any third party without first entering into a Contract for Service with SCDIS which permits these
activities.
7. Designated Points of Contact and Escalation Points. SCDIS's designated point of contact for
COM to request support services, contact Service personnel, request problem status updates, and
receive problem resolutions is via the SCDIS Service Desk at (425) 388-3378, Monday-Friday,
7:30 a.m. -5:00 p.m. Schedule is subject to change by written notice from SCDIS.
SCDIS Contacts and Escalation Points:
Service Desk
Service Desk Supervisor
Networking I Telecom Supervisor (Secondary)
Client Services Supervisor
425-388-3378
425-388-3938
425-388-7171
425-388-3938
425-388-3212
425-388-3904
425-388-3730
425-388-3999
Systems Manager (Primary)
Technology Coordinator
Director:
FAX:
COM's designated point of contact for SCDIS to send invoices, problems solve, and otherwise
conduct business shall be:
COM Primary Contact:
Additional COM staff members:
Worth Norton, Information Systems Manager
360-363-8029
wnorton@marysvillewa.gov
Chris Brown, Network Administrator
360-363-8036
cbrown@marysvillewa.gov
8. Payment for Services: SCDIS will invoice COM for these services on a yearly basis for the
monthly recurring costs of the Network I Integration services deliverables as specified in Appendix
A of this SWO. Payment of invoices shall occur within net thirty (30) days from receipt of invoice.
A late payment fee may be applied to any remaining balance sixty (60) days after receipt of invoice.
Late payment charges, if any, will be imposed on the unpaid balance at a rate of one percent (1 %)
per month. SWO's with balances more than ninety (90) days past due may be terminated and
services discontinued.
9. Declined Equipment: No equipment is provided by this SWO. All equipment maintenance is the
responsibility of COM
10. Pricing and Service Fees: The pricing and fee schedule for services provided by SCDIS are
outlined in Appendix A of this SWO.
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EXHIBIT A, SCDIS/ COM SW0-001-15
11. Modifications I Changes: This SWO may be modified at any time upon mutual written agreement
of the parties. All such modifications will be made as an amendment to this SWO and will take
precedence over the original SWO.
12. Order of Precedence: If there is a conflict between this SWO and the IMA, the conflict will be
resolved by giving precedence first to the IMA.
13. Assignment: Neither party shall assign any of the rights, duties, or obligations covered by this SWO
without the prior express written request and consent of each party.
14. Notices: Notices and other communications between SCDIS and COM that are required by or
specified in this SWO may be delivered by electronic mail. Communications related to this SWO
may be directed to Snohomish County Department of Information Services at: SIS-
Telecommunications@snoco.org. COM shall provide SCDIS with a valid email address to be used
by SCDIS for communications related to this SWO and shall update that address as needed. SCDIS
shall fulfill its obligations under this SWO by providing COM with notice at the email address most
recently provided by COM for use in providing notices pursuant to this SWO.
15. Responsibilities and Service Level Expectations:
a. SCDIS Responsibilities:
1. Provide CO M's fiber vendor a termination point for a single pair of single mode
fiber.
11. Provide COM two (2) units ofrack space and UPS power in SCDIS's Data Center for
an Ethernet switch.
111. Provide path for fiber or single mode fiber between termination point and COM's
equipment.
1v. SCDIS takes no ownership regarding the repair of COM owned equipment
v. SCDIS will provide escorted access to the Network Operations Center (NOC)
between the hours of 6:00 am and 12:00 am Monday through Friday and 7:00 am to
3:00 pm on Saturdays. Access to Network Operations Center after hours or on
Sundays will result in a minimum three (3) hour charge at one hundred dollars
($100.00) per hour. An additional two hundred dollars ($200.00) per-incident will be
charged as a flat fee for each after-hours incident that exceeds twelve (12) hours in
duration. COM can contact SCDIS at 425-388-3378 for access to the facility.
b. COM Responsibilities
i. Provide fiber connectivity between COM and SCDIS data facilities.
ii. Provide Ethernet Switching equipment for two (2) units of rack space within SCDIS
Data Center.
iii. Provide maintenance of Ethernet Switching equipment.
16. Emergency Response: Emergency shall mean network outage, multi-user outage/critical event, or
when COM is unable to conduct business.
a. Response Time 2 Hours
b. COM shall make contact with the SCDIS Service Desk upon discovery of an event to notify
SCDIS of the event. The notification to the Service Desk will initiate the SCDIS response.
SCDIS shall respond to the incident within the response time indicated and escalate the
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EXHIBIT A, SCDIS/ COM SW0-001-15
problem as necessary to achieve resolution. SCDIS will schedule network operations access
as necessary.
17. Priority Problem Response: Priority problem shall mean network impairment, or when COM is
still able to conduct business but no practical workaround exists.
a. Response Time 3 Hours
b. COM shall make contact with the SCDIS Service Desk upon discovery of an event to notify
SCDIS of the event. The notification to the Service Desk will initiate the SCDIS response.
SCDIS shall respond to the incident within the response time indicated and escalate the
problem as necessary to achieve resolution. SCDIS will schedule network operations access
as necessary.
18. Routine Response: Routine response shall mean that the user is inconvenienced, or non-mission-
critical application is impaired and a practical workaround exists.
a. Response Time 3 Days (Maximum)
b. COM shall make contact with the SCDIS Service Desk to notify SCDIS of the event. The
notification to the Service Desk will initiate the SCDIS response. SCDIS shall respond to the
incident when all other service requests of a higher priority have been answered, and SCDIS
shall make every effort to respond within three (3) business days of receiving notification of
the problem. This category includes, but is not limited to, training issues, minor operational
issues, and minor system inconveniences.
19. SWO Management: Unless otherwise indicated, all correspondence regarding this SWO should be
directed to:
COM Primary Contact:
SCDIS Primary Contact:
Worth Norton, Information Services Manager
City of Marysville
1049 State Avenue
Marysville, WA 98270
(360) 363-8029
wnorton@marysvillewa.gov
JD Braathen, Telecom Network Engineering Supervisor
Snohomish County
Department of Information Services
3000 Rockefeller Avenue, M/S 709
Everett, WA 98201
(425) 388-7171
JD.Braathen@snoco.org
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EXHIBIT A , SCDIS/ COM SW0-001-15
By their signatures, SCDI S and COM hereby acknowledge and accept the terms and conditions of this
SWO.
Approved Approved
City of Marysville Snohomish County
Signature
b [. A-1'.ka<r.S
Title Date Title Date
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EXHIBIT A, SCDIS/ COM SW0-001-15
Appendix A to Exhibit A-SWO COM Services List and Summary Annual Costs
SCDIS will provide the following services at the prepaid support rate identified below . Each after-hours request
has a 3 hour minimum charge at$ l 00.00 per hour. An additional $200.00 per incident will be charged as a flat
fee for each after-hours incident that exceeds twelve (12) hours in duration. (Access to Data Center/SCDIS
Assistance after hours).
Note: Access during normal business hours will be covered under the Net Equipment Hosting service.
N etwork Services:
Services Function and Identification Qty Date of LOC Charge Monthly Annual
Activation Each Charge charge
Net Equipment Hosting 2 Connectiv ity/Equipment Rack Unit Space, firs t 4 h os tin g 12 Ol/01 /2009 SC DIS $50.0 0 $600 .00
cross conn ec ts
SW0-001 -15 -Total Recurring Charges: $50.00 $600.00
Optional Support Services:
Services Owner Function and Identification Qty Date of LOC Hourly Annual
Activation Charge charge
Net Equipment Acces s C redit After Hours Access to 12 11 1120 09 SCDIS $7 5 $900.00 Equipment
Fixed Charges: $900 .00
Services Owner Function and Identification Qty Date of L OC Monthly A nnual
Activation Charge charge
Additi onal Cross Conn ects Cross Connects 6 11 11200 9 SCDIS $2 5 $30 0.00
$300 .00
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EXHIBIT A, SCDIS/ COM SW0-001-15
Appendix B to Exhibit A -SWO Basic Services
Basic Services shall include co-location of COM equipment within the Snohomish County Data
Center. Co-location space has been established for Ethernet switching equipment and consists of
2 rack units.
Hours of Service:
Interactive:
Maintenance:
Monday through Friday 8:00AM through 5:00PM
Monday through Friday *8:00AM through 5:00PM
*Note: Saturday, Sunday, & Holidays Not Applicable. Resources may not always be available
due to emergency and/or other contingencies.
Scheduled Outage for Maintenance: Each Saturday between 7:00 am and 12:00 pm is
scheduled for regular maintenance. This is essential to network health. Intermittent outages will
occur during this period. If for some reason COM will be working during those periods, then
please contact SCDIS 's Service Desk at 425-388-3378.
Network Services Infrastructure
Support Services and Maintenance
SCDIS shall provide support services and maintenance on SCDIS owned equipment as needed
for standard transport services. This support and maintenance also includes all time and materials
necessary to return this service and its associated equipment to working condition upon failure.
These devices and transports will be owned, operated and configured by SCDIS.
Network Eguipment Hosting
SCDIS shall provide data center net equipment hosting of COM owned equipment and transports
in order to access SCDIS standard transport services: It will be incumbent on COM to return this
service and its associated equipment to working condition upon failure. These devices and
transports will be owned, operated and configured by the COM.
Purchase, Delivery and Installation
COM shall purchase, prepare and deliver mutually agreed upon Ethernet Switching equipment
for placement in the Snohomish County Data Center.
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EXHIBIT A, SCDIS/ COM SW0-001-15
Warranty Repair Assistance
COM shall be solely responsible for warranty and repair of COM owned equipment.
Help-Desk Dispatch and Telephone Support
SCDIS shall provide a single-point service to report suspected SCDIS problems which might
involve SCDIS owned equipment and transports and to assist with Snohomish County Data
Center access and escort arrangements.
D
D
Logging calls and dispatching the appropriate resources as necessary for on-site
resolution/escort.
Provide telephone support to assist COM in the restoration of SCDIS contracted services.
COM shall utilize this service to help insure that requests for assistance are proactively tracked
and managed consistent with practices of SCDIS.
Basic Assistance
Basic assistance is limited to efforts deemed reasonable by SCDIS to encourage and promote the
sharing of knowledge and information consistent with building cooperative services of interest to
both the COM and SCDIS.
In the event that SCDIS deems requests for assistance are beyond the scope of this SWO, SCDIS
will work with COM to develop and recommend approaches to meet COM requirements.
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